The importance of courteous, professional handling of customer complaints is an integral component in ensuring the success of any company, whether it is big or small. In fact, research indicates that approximately 81% of customers reported that they would return to purchase from a specific business if they had a good experience with customer service. Additional research also indicates that a mere 5% increase in customer retention can increase your profits by a staggering 125%! Bottom line: you need good customer service to do good business.

If you find yourself struggling in the customer service department, you might want to think about hiring a professional answering service to take care of customer calls and complaints. With over 1,000 telecommunications companies across the United States, you have a wide variety of answering services to choose from. Read on to learn more about how to pick the best call handling service for your business!

Finding a Quality Answering Service for Your Company:

• One of the easiest ways to find a good telephone answering service is to look at telephone answering service reviews. You can check out these telephone answering service reviews online and look at specific companies, or look at certain businesses and check out customer comments regarding the quality of customer service. If customers are giving a positive response, you may want to look into what kind of answering service that business uses.
• Once you start finding telephone answering services that interest you, you want to compare not only their prices, but the kinds of things that the company offers. Is it a 24 hour answering service? Is it a virtual or live one? These are all questions that you need to take into consideration, in addition to cost.
• It’s always a good idea to go into the business you’re looking into hiring. See if you can set up an appointment to talk to some staff members and inquire about both their own personal credentials and that of the company. Don’t be afraid to ask questions; you want to make sure that the service you hire to help your customers is going to yield results — you need trained, friendly professionals to do that.
• If at all possible, it’s probably the best idea to go with a live telephone answering service. People generally prefer to talk to other people, rather than a robotic voice at the end of the line. Human interaction is best for dealing with complaints.

Have you ever looked at telephone answering service reviews or written your own? Tell us about it in the comments below!